Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. • Connect the power supply to the back of the new box, then switch on at the wall. Booking an engineer is easy with Virgin Media. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayHi. We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. Phone. Kath_F. • Check the connection is tightly connected, it will make a 'click' noise. If you had any further enthusiasm. Vonage 2nd line. I’ve tried to schedule an engineer by using the app as it says but there isnt an option to do so! Can anyone help please?Plug the end of the telephone cable you unplugged from the wall socket into the adapter. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Reply. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Virgin Media Wall Socket. 8 KB Views: 54. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. They may be helpful if you are having trouble connecting to the. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. You dont need a new router just for the test the Computer will connect directly. . The wall socket I have within my home does not appear to be working. Got my virgin media self install kit but I don't have a virgin socket. Call the pre-installation and delivery team on 0800 052 1734. I don't have a virgin media wall socket and this is stressing me out. Simply push the cable head over the screw head. All forum topics; Previous topic; Next topic; 14 REPLIES 14. Browse Virgin Media Virgin Media Community. Getting Connected with Virgin Media is easy when you have a wall socket. 4. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. in QuickStart, set up and connections Monday; Delayed install in QuickStart, set up and connections Monday; Weak Wi-Fi in Networking and WiFi MondayThere is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. Occasionally only a very short stub of wire is left behind often hidden. 19K; 36; 98; Sofia_B. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Quick tips on prepping for Virgin Media technician's visit. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. on 17-12-2022 10:39. Can anyone - 5437858. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. 1 ACCEPTED SOLUTION. Sometimes there is no wall box, just a trailing cable. I just got Virgin Media kit and read all information carefully and checked - 5200805We would like to show you a description here but the site won’t allow us. (I did this video to help/guide new engineer as I did not find any for my self when I started. Virgin Phone Switchover. Is there likey to be any problem with this, such as degraded of weaker quality or speed. on 17-12-2022 10:39. I am going to send you a private message. Those appear to be a pair of cables for a satellite connection. . It may just be a loose cable rather than a socket. No virgin media wall socket. There is no additional slot. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You only need to go into modem mode for a few minutes while you run the tests. So I’ve tried inserting it to the socket below it instead but it’s not working. 4. Available with M50 broadband or faster. However, there is no Virgin Media Wall socket in my house. Follow these simple installation steps for your Virgin Media home phone set up. How Do I Order Engineer Too Install Virgin Wall Socket Recived My Self Install Box Today And Did Not Know I Have Had Too Have A Different - 5102302Hi all, Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. Step 1 - Check your connections. RedTomato said: I removed my Virgin cable about a month ago. Hi Graham. log into hub3 - 192. I don't have virgin media wall socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. Thank you. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. Account - Cable. When I proceeded to set up my Hub 3 I quickly realised that. 19 minutes ago. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. on 05-02-2023 19:03. 3 Kudos Reply. ThanksThe existing cables will be screw-on (11 mm spanner or pliers required). I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. I'm a Very Insightful Person, I'm here to share knowledge. No wall socket. I don't work for Virgin Media. See where this Helpful. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. 0 Kudos Reply. I will only be using one wall socket, so the other socket will have no connections. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into. Just moved in to new (rental) flat. That is a Virgin telephone socket. Thanks! Regards, BilalI, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. The box and cables may have been removed by the previous occupiers. If you have a SuperHub 3, please see the following explanations. How do I book an engineer to come out - 5345632. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Re: Can the fibre optic cable from the wall socket to the ONU be replaced with a longer one. Tudor. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. Thanks again. One branch goes to the modem and the other to the V6 box. It has two outputs on the left of the wall box. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. Hello VLNeedham. Virgin Media. Browse Virgin Media Virgin Media Community. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). Up to 3 WiFi Pods if needed. Typically the OMNI box containing the ONU stays put and coax cables are run to where ever you would prefer the Hub and / or TV equipment to be located in and around the home. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Your "loss of signal" point is a good one. 2. If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together. can someone contact me about moving a TV point please. VM will usually only supply a Quickstart to a property that had VM previously. I've also got an old NTL phone socket so. 0 Kudos. - 5250024 1 ACCEPTED SOLUTION. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. 0 Kudos. I wanted to check with people on here before trying to get an engineer in, just. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall. Went outside and there appears to be nothing on the other side (maybe removed). Browse Virgin Media Virgin Media Community. Virgin Media; My Virgin Media; Shop; Help;. But I have no Virgin Media Wall socket in my house. Push the red label end of the white cable, into the wall socket. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. ahhh the rubbish that is CS - you could try this. 100. Learn more. Praying the white is the virgin one. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. There is a virgin media wall socket in the house but there is already a cable that is wired (looks screwed in) to the socket. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. we’ve just moved in to our new house. Browse Virgin Media Virgin Media Community. I am going to cancel. on 17-09-2022 22:50. The cable could be hidden within, or behind, furniture. Virgin Mobile. As you can see from the below, they have a VM wall socket already installed, but this leads off to a three-way splitter. Thanks again. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. All. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. I'm a Very Insightful Person, I'm here to share knowledge, I don't. • Check the connection is tightly connected, it will make a 'click' noise. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. Home Phone. I can only find the TV socket. My Virgin Media App. There are two options for to your TV. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Threatened "Do this within 12 hours. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. You need to go outside and locate the brown or grey omnibox on the wall. Tuning in. Sometimes there is no wall box, just a trailing cable. VM BB TV Landline. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsFitting a new Virgin media wall socket in QuickStart, set up and connections 6 hours ago; No wall socket ? in QuickStart, set up and connections yesterday; Are These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections Monday; Quick start - can’t connect in QuickStart, set up and connections SaturdayA wall box may be branded with the logos of an old cable TV company (not VM). Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. If you have any questions about your service,. D01 C9W8. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. It's possible that the aerial isn't the correct type/group for modern digital transmissions but that's not your problem, you aren't expected to pay for upgrades. 5K. 18-02-2023 10:23 - edited 18-02-2023 10:33. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. There should be a screw F socket on the bottom where the cable is now just pushed onto. No wall socket. Just joined. Would I be able. Plug the cables into the Hub. Virgin media wall socket in an unusable place in QuickStart, set up and connections Saturday; Hi in QuickStart, set up and connections a week ago; Top. Apologies for any cabling issues. Rob. The cable running out of the Virgin box seems to be one of those screw in ones, and I can't budge it. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. You should be able to do it on a call to CS. Should’ve checked this before I ordered. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Stream from Virgin Media. (and up the wall). Each box also has separate channels. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. on 03-08-2020 18:05. Hi i have received my broadband package but i don't have virgin media socket in the wall. • Using your TV remote push the Input, AV or Source button. Another option might include. Essentially, I can’t figure out how to connect my broadband cable into the wall socket. Options. on 28-10-2022 17:29. Browse. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. A photo would be helpful if possible. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Aug 8, 2019. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Could an engineer be arranged to install please as my account is due to go live today. Re: Red banded cable doesn't fit into the wall socket 3 weeks ago thats a very old socket by the looks of it - thats if it is from VM or one of the early providers - you could open it up and post another photo of whats inside - that may help but i would suggest the best course of action is give them a ring and book a tech - its freeNo photo attached. Just joined. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. The cable on the right looks like is for a Freeview TV antenna. Hi there , welcome to our forum and thanks for your post. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. a week ago. Please help. You’ll know it’s ready when the white power light at the front of the Hub is on. please - 5241140Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. Got my virgin media self install kit but I don't have a virgin socket. your Virgin Media phone, or 0345 454 1111 from another network. Live TV uses co-ax cables. Options. My dad bought the 1gbps package and arranged the delivery for - 5273209. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. Switched On. And on the back of the box. The box and cables may have been removed by the previous occupiers. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. I cannot find a Virgin wall socket within my flat. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I've got 2 wall sockets that I think are likely. Damaged Wall socket. . The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. At least spell your title correctly jeezus . -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. I can’t find a wall socket anywhere that matches those indicated by virgin. You need a small spanner to remove this, then push the provided connector over the exposed end. My Virgin Media App. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Tudor. The engineer might have been thinking of powerline networking adapters? It’s recommended that these are plugged directly into a wall socket rather than an extension lead, but plugging the actual VM router into an extension lead is fine. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. The aerial cable would probably be in the wall and it's just a case of wiring a socket on. It can take 5 to 10 minutes to restart. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. Virgin Media uses a unique cable network that requires a specific type of. The admin page for the hub says Telephony (disabled) The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. The principle is exactly the same as every other modem. No internet, unfortunately. I was thinking, it would be nice if Virgin Media inform buyer at the early stage about their wall socket before we proceed to order. Chris. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. sophieboulter1. It is surface clipped usually. Account - Cable. All the wall sockets I can see are for BT. Options. First, turn your TV box off at the wall. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. 0. 1 Mar 2016. If there’s already a cable plugged into your Virgin. pentagon-shaped device that plugs into a wall socket and has an. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). The wall box may be branded with the logos of an old cable TV. Virgin media wall socket in an unusable place. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. on 04-02-2023 11:17. Yes that is a VM phone socket. Actually it is not a box it is just a cover to cover up the splitter behind it. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday;My QuickStart for Hub 3 arrived. I don't work for Virgin Media. Tudor. Could I get someone to come - 5400021. No wall socket for my broadband quick set up. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Best Regards, The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. Try the automated service status number 0800 561 0061 to check for any faults in your area. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. My Virgin Wall socket not same as installation guide that one. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is. . How can I book a technician in QuickStart, set up and connections Wednesday;In your Stream kit you’ll find everything you need to get the Stream box up and running. Wait a couple of minutes for a dial tone, then make a test call. You can just disconnect the flylead from the isolator tho as it has a barrel on it. I have also checked outside and there is no box either on my property or on my boundary wall. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. You can also check for a loose cable as not all properties have a socket. You'll need to check that your TV box is connected correctly. 97K; 1. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. 3 minutes ago. Call the Pre-installation and delivery team on 0800 052 1734. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. All you need is a set of Powerline adaptors. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. - 52500241 ACCEPTED SOLUTION. on 08-02-2023 13:33. Browse Virgin Media Virgin Media Community. I don't have a virgin media wall socket and this is stressing me out. . Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterdayCall the Pre-installation and delivery team on 0800 052 1734. The two sockets on the wall on the RHS are telephone sockets. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. Call the Pre-installation and delivery team on 0800 052 1734. So, follow these steps on how to disconnect, return and connect the new virgin media Hub. Virgin Media How to get a broadband line installed. . . Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. . I can't find an internal wall socket. • Plug the power supply into a mains socket. I wanted to check with people on here before trying to get an engineer in, just. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. How to book an engineer to install wall socket I got quick starter kit but I haven't got a wall socket - 4958051I just moved into a new apartment, and bought a broadband from virgin media. First picture is telephone socket which is now not used. VM BB TV Landline. We would like to show you a description here but the site won’t allow us. 1 [or 192. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Make sure any HDMI or SCART cabling is also tightly connected. The Virgin wall sockets just have one connector at the bottom. The white. Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. 19 minutes ago. on 12-09-2023 19:31. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Pop the power cable into a nearby plug socket, and turn it on. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. 4. We can certainly get an engineer visit booked for you to come and install things. add to list Tags Virgin Media V3 Hub - 2U cabinet rack mount , ,. Make sure the white cable is firmly connected to the back of your TV box and the Virgin Media wall socket. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. Excludes broadband faults and broadband network outages. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. VM don't use fibre inside the property. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. The cables won’t attach to the wall socket which looks mangled. When I proceeded to set up my Hub 3 I quickly realised that. Forum; Apps. Virgin Mobile. Everything you need is posted to you. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. Back a step. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayVery poor advice. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Push the red label end of the white cable, into the wall socket. • Plug the power supply into a mains socket. Virgin Media services are only available in eligible Virgin Media network areas. Because I just newly moving to this house, and I just got the VM Quickstart kit with a coaxial cable. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. This is a socket in the wall, will the engineer still be required to. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). No virgin media wall socket. No internet, unfortunately. Options. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Browse Virgin Media Virgin Media Community. Trouble shooter. Virgin Media; My Virgin Media; Shop;.